Return & Refund

Last Updated: 11/08/2023

Welcome to the return and refund policy of Dynamo The Good Company’s online store. These terms have been established to ensure a fair and transparent customer service experience. Please read the following carefully to understand our terms and conditions regarding returns and refunds.

RETURN PERIOD
Returns are accepted within 15 days from the delivery date. Beyond this period, we will not accept returns or issue refunds.

PRODUCT CONDITION
The product must be returned in the following conditions:
– It must be in new, unused condition and free from signs of wear.
– It must include all original accessories, manuals, and packaging.

RETURN PROCEDURE
To request a return, follow these instructions:1. Contact our customer service at the email address customerservice@prodynamo.com or at the phone number +39 0284579342 and provide the order number.
2. Explain the reason for the return and provide any additional details if necessary.
3. Our customer service team will provide you with specific instructions for returning the product.

REFUND OR REPLACEMENT
We offer the following options:
– Full refund: You will receive a refund for the total purchase amount, including the original shipping costs.
– Partial refund: In some cases, we may offer a partial refund based on the return conditions.
– Replacement: We can provide you with a product replacement.

RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the product is defective or was shipped in error. In such cases, we will cover the return shipping costs.

PROCESSING TIMES
Refunds will be processed within 30 business days from the receipt of the returned product. We will notify you via email once the refund has been processed.

CUSTOMER SERVICE CONTACTS
For further questions or to request a return, contact our customer service at the email address customerservice@prodynamo.com or at the phone number +39 0284579342.